Frequently asked questions about 2-Step Verification.

Q. Is 2-Step Verification really necessary?
A. Hackers have developed very sophisticated methods for either stealing passwords, or simply guessing what they might be. With 2-Step Verification, a hacker would need to have access to your phone, or your printed backup codes, in addition to knowing your password. This makes it much more unlikely that someone other than yourself can access your account.

Q. Do I need to enter a 2-Step Verification Code every time I sign in to check my email?
A. No. Only when checking mail from a Web Browser on a computer that you haven't used before.  The beauty of the system is, so will a hacker.
- If you are checking mail using a Web browser on a computer you use regularly, you'll only be prompted for a Verification Code once every 30 days once you check the box to "trust" the computer.
- If you check mail using a Web browser on a new computer, you'll be prompted for a Verification Code.
- If you are checking mail on a PC using Outlook or on a Mac using Mac Mail, you'll use an App-Specific Password from your Account page and you won't be prompted for a Verification Code.
- If you are on an iPhone using Google's Gmail app and Calendar app, or on an Android device using Google's Gmail apps, you'll be prompted for a Verification Code one time when you set it up.

Q. What if I need to use a public computer, or a friend's computer to get my Gmail?
A. 2-Step Verification helps protect you in this case. Even if use of that computer compromises your password, your 2-Step codes are always changing, so they are safe.

Q. What if I don’t want to use my personal cell phone for business?
A. You can choose to receive codes via a regular desk phone. Just select the option to receive your codes verbally during setup. Once you validate using your desk phone, you can add backup phones and generate printed codes that you can carry.

Q. What if I don't have a cell phone, but I travel or work from home frequently?
A. Once you have set up 2-step verification, you can use printed codes, and you can print more at anytime from your Account 2-Step settings page.

Q. What if I’m in a location with no cell phone coverage?
A. You can use printed codes, or you can use the Authenticator App. It generates codes without a wireless connection.

Q. What if I’m going to be traveling outside the country and don’t want to pay for international service to receive text/voice codes?
A. You can use printed codes, or you can install the Authenticator App. It generates codes without a wireless connection.

Q. How do I get the Authenticator App?
A. Right here:
Mac: https://itunes.apple.com/us/app/google-authenticator/id388497605?mt=8
Android: https://play.google.com/store/apps/details?id=com.google.android.apps.authenticator2&hl=en

Q. What if I don’t want to carry printed codes?
A. Printed codes can only be used if someone already knows your email username and password.  If you are using another person's computer or a public computer for email, and have no cell phone with you, and have no printed codes, you won’t be able to log into your email.

Q. What are “application-specific passwords?”
A. If you’re using a mail application like Outlook or Mac Mail, you can’t be prompted for a verification code, so instead you generate a special password in your Gmail 2-Step settings page. (If you have multiple email programs on different computers, like Mac Mail on your iPhone and Mac Mail on your Mac, you will generate separate passwords, one for each app).  You then enter the settings for your mail program and  replace your regular Gmail password with this special password. You do this only once for each mail application. That said, we do recommend using Google's iPhone apps instead of Apple's to connect to Google Apps because they have shown to work more consistently with gmail and Google calendar. Read more about this on our main page

Q. Isn’t it dangerous having application-specific passwords in my email on my computer or my phone? What if someone steals my laptop or phone, can’t they get into my email?
A. A thief can only get into your laptop or phone if you don’t have a password on the device. You should set your laptop to always prompt for password when waking from screen saver or sleep. You can deactivate the application-specific passwords anytime by logging into your Gmail settings page on the web from anywhere.

Q. Can I change my application-specific passwords?
A. Yes, just log in to your Gmail 2-Step settings page.  You can disable or create new passwords.

Q. Where can I look for troubleshooting tips?
A. https://support.google.com/accounts/answer/185834?hl=en

Q. How do I contact the Dominican help desk?
A. Email: [email protected]