2015

Sary Stefanki | The Art of Customer Service: Using Apps to Increase Customer Satisfaction

Tuesday, November 3, 2015, 7:00-9:00 am

Tools, data and efficiency are important to empower employees and to improve business-customer relationships. Regardless of industry, a successful customer relationship is accomplished by proactively understanding client needs. The value of personal client communications is that it allows companies to further analyze and differentiate themselves to gain competitive advantage.

Moderator: Cynthia Murray 
President and CEO, North Bay Leadership Council

Hosted by: Dr. Denise Lucy 
Executive Director, Institute for Leadership Studies, Dominican University of California

Presented by: Institute for Leadership Studies and North Bay Leadership Council

Sponsored by: Redwood Credit Union

Presented by: Institute for Leadership Studies | North Bay Leadership Council | San Rafael Chamber of Commerce | Stanton Chase


Keys to Sucess for Latina Business Owners

Tuesday, September 15, 2015, 7:00-9:00 am

Hispanic women are the fastest growing entrepreneurial segment in the country. Hear from these Latina small business experts regarding this trend and the keys to success and what the future holds for these aspiring business owners.

Panellists:

Terri Abelar, CEO, Aging Solutions, Inc.

Mayra Moncada, Owner of Mayra’s Hair Design, Co-owner of Barrio, Contemporary Mexican Cocina

Diana Putterman, President and Founder, Turnstile,a full-service advertising agency

Cecilia Zamora, Executive Director, Latino Council and Hispanic Chamber of Commerce

Keynote Speaker: Julie Abrams, CEO&Chair, Bay Area Women Leaders Network

Moderator: Cynthia Murray, President and CEO, North Bay Leadership Council

Hosted by: Dr. Denise Lucy, Executive Director, Institute for Leadership Studies, Dominican University of California 

Sponsored by: Redwood Credit Union

Presented  by: Institute for Leadership Studies | North Bay Leadership Council | San Rafael Chamber of Commerce | Stanton Chase

Exporting to China: Seizing Opportunities and Meeting Challenges

Wednesday, April 29, 2015, 7:00 - 9:00 am

Panellists:

Allan K. A. Marson, LL.M., Partner, Ishimaru & Associates

Natalie Levine, Deputy Team Leader, Global China Team,U.S. Department of Commerce

Joseph M. Ryan, President, TOP1 Oil Products Company

Michael Gibbs, Operations Manager, Macken Instruments, Inc.

Moderator: Cynthia Murray, President and CEO, North Bay Leadership Council

Hosted by: Dr. Denise Lucy, Executive Director, Institute for Leadership Studies, Dominican University of California

Elizabeth Krauth: Director, U.S. Commercial Service, North Bay Office, at Barowsky School of Business, Dominican University of California

Sponsored by: Redwood Credit Union | US Commercial Service

Presented  by: Institute for Leadership Studies | North Bay Leadership Council | San Rafael Chamber of Commerce | Stanton Chase

Succession Planning and Management: Preparing Your Organization’s Sustainable Leadership

Wednesday, March 18, 2015, 7:00 - 9:00 am

No matter how certain your future appears, things change. Succession planning is an often overlooked essential part of doing business. Learn from a top succession planning expert for Fortune 500 companies and hear how North Bay organizations plan for succession to carry their organizations forward in the future.

Panellists:

Mike J. Cohill, President & CEO, Sutter Health-West Bay

Patty Garbarino, President and CEO, Marin Sanitary

Kristina L. Derkos, Senior Vice President of Employee Relations & Development, Redwood Credit Union

Keynote Speaker: Sarah Gevirtz, Human Relations Business Engagement Manager, Intel Corporation

Sponsored by: Redwood Credit Union

Presented by: North Bay Leadership Council Stanton Chase