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Mail Services

Picture 015.jpgWe process incoming and outgoing US mail as well as incoming deliveries from other couriers including UPS, FedEx and DHL for students living on-campus.

 Dominican University of California is not responsible for items stolen or damaged during shipment or while in storage. Please make sure all of your items are insured and trackable for both delivery and after arrival to Dominican.


Location: Bertrand Hall, Basement


Hours: Monday – Friday 9:00am – 5:00p.m.

The mailroom is closed on weekends and most Federal holidays


How do students get a mailbox?

Only students who live on campus are provided with a mailbox.  New students can pick-up their mailroom key in the mailroom during our business hours.

Note: There is a $15 fee for lost keys.

What is the new mailing address for students with Dominican mailboxes?


 MSC 001 (Your Box Number)

 John Smith (No Nicknames Please)

 Dominican University of California

 50 Acacia Avenue

 San Rafael, CA 94901-2298

How do students know if they have received a package?

If you receive mail or packages that are too large to fit in your mailbox then you will either receive a key to a parcel locker or a note in your mailbox.  If you receive a note in your locker, please bring the note and your Dominican University of California issued school ID to the service window and we will retrieve your package.

If you receive a shipment from UPS, FedEx, or a package requiring Delivery Confirmation, etc. an e-mail notification will be sent to your school email address once we receive and process it. Please come to the service window with your school ID once you receive the email notification.  We will retrieve your package and scan it out to you. 

Only a student may pick-up his or her own package – no exceptions.  

Where are the parcel lockers located?

Parcel Lockers are located in the hallway to the right of the double doors. The parcel locker key is marked with a letter to the corresponding locker.  Leave the key in the lock after retrieving your package.

What if students receive something perishable in the mail?

If the item is perishable, we will scan the item (if possible) and call the number indicated by the student when he/she signs for their mailbox key.

How can students send letters & packages?

Any stamped outgoing mail must be received in the mailroom by 3:30PM each day to be sent that day via the US Postal Service. Place outgoing stamped mail in the slot labeled US Mail. The slot is located to the right of the service window.

The mailroom does not sell stamps or envelopes, however the campus bookstore does. There is also a post office located in central San Rafael, 1.5 miles away from campus. We can send out packages with pre-paid labels, otherwise all UPS or FedEx shipments must be taken to the nearest store location.

  • US Post Office: 910 D Street, San Rafael, CA 94901 
  • UPS: 369 Third St, Montecito Shopping Center, San Rafael, CA 94901
  • FedEx/Kinko’s: 777 Grand Avenue, San Rafael, CA 94901


How do students receive mail during the holidays or forward their mail to a new address if they move off-campus?

Before each holiday, students who would like their mail forwarded can come to the mailroom and fill out a form which lets our staff know where to mail any letters that we receive during the holiday period. 

  • We cannot forward packages. However, we are more than willing to call students if they know they are expecting an important package and would like to come pick it up during the holiday period.  During holidays our business hours do not normally change, however students are encouraged to call ahead of time to ensure that our staff will be present when they come to pick up a package.

Students who are moving off-campus need to come to the mailroom and return their mail key before they leave, at which time they can also fill out a form letting us know where to forward any mail that our office may still receive. Failure to return a mail key, will result in a lost key fine.

Mailroom Orientation Video 








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