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FAQs about Paying Online

Paying online saves you time, is fast and secure. helps the environment. There are no stamps to purchase or lines to wait in. Online access is easy and available 24 hours a day, 7 days a week. Here are some answers to frequently asked questions.

I don’t feel comfortable paying my bill online. Are there other options?

Yes. Paying your bill electronically is 100% optional, however, the electronic method is one of the most secure ways to pay because all your data is encrypted and securely stored. You may still make a check or cash payment by dropping by the Business Services Office at Bertrand, Room 103, or by sending your check payment to:

Dominican University of California

Attn: Business Services

50 Acacia Avenue

San Rafael, CA 94901

 Note: Make sure to include your name, student ID number, and what semester the payment is for if you choose to mail a payment.

Can others make a payment on my behalf?

Certainly. You’ll always have the option to designate another party, such as a parent or guardian, to pay your account. You will simply need to set up authorization via the payment website. Once setup, your authorized user can access your account balance and make payments.

How do I add an authorized user?

It’s simple. Follow the steps below to add an authorized user.

  1. Go to selfservice.dominican.edu to log-in.
  2. Click the ‘FINANCE’ link, then the ‘Make a Payment’ link.
  3. Click the ‘Your Account’ link then ‘Add New’ link in the Parent PINS section below.
  4. Create a username and type the email address of your authorized user, then click ‘OK’.

After this process is completed, an email notification will be sent to your authorized user that gives them their username and temporary password.

Why didn't my balance update automatically when I added/dropped a class?

All fees and charges on your account go through an assessment first and so they do not process automatically. It takes up to 72 hours for your account to properly reflect current updates.

Why didn't my balance update automatically when I waived the Kaiser Student Health Plan?

Student Health Plan fees goes through an assessment once a month, right before the next billing cycle. Charges will be removed from your account the next billing cycle after you waived the plan. 

How do I add funds to my Penguin Pass Account?

It’s simple. Follow the steps below to add funds to your account.

  1. Login to selfservice.dominican.edu .
  2. Click the ‘FINANCE’ link, then the ‘Make a Payment’ link.
  3. Click the ‘Penguin Pass Deposit link', then type the amount you want to add to your account.
  4. Click continue and follow the next prompts to complete your transaction.

 

Can I pay my student account balance with my credit/debit card online?

No. Dominican University of California will no longer accept credit card payments, in person or online, effective December 15, 2010.  However, online student account payments can be made using the routing number and account number on your checking account.

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